Policies & FAQs

Thank you for choosing The Glow Plug Beauty Bar for your beauty and "me-time" needs!

In order to make your experience smooth and enjoyable, check out the frequently asked questions below to find answers to common queries about services and offerings.

If you still have any questions, please feel free to reach out directly, and I'll be more than happy to assist you. I can't wait for you to have The Glow Plug Experience! ✨

Booking Fee

Yes, a booking fee, retainer, is required when booking appointments. This guarantees your spot and goes towards the total cost of your appointment.

*Booking retainers are non-refundable. However, they are transferable, once, if cancelled/rescheduled on time.

Cancellations

Please cancel appointments 48 hours in advance. Cancellations outside of this window will result in a complete loss of your booking fee.

I want to come with a friend...

No extra guests or children unless they're being serviced please.

Late Arrivals

Running late? After 15 minutes your appointment will be cancelled and you will not be able to be serviced that day.

New Clients !

Prepare to spend at least 5-10 mins on completing intake forms. If you arrive later than the starting time of your appointment, you are only taking time away from your full treatment.

No Shows

NO CALL NO SHOW will result in loss of retainer, no rescheduled appointment, and you will not be able to book in the future.

Parking

Yes, there is free street parking.

Shipping Info./Returns

Standard Shipping is 3-5 business days. Expedited Shipping is 1-2 business days.

You can also pick up product in the suite.

We are currently not granting any returns or refunds. All sales are final.

If you received an item that was damaged please email us at info@theglowplug.com

What payment methods are accepted?

- Cash. ApplePay. Venmo.

- Visa, MasterCard, Amex, Discover.