Cluster Lashes

Cancellation Policy

A non-refundable booking retainer is required to secure all appointments. This fee is applied toward your total service cost and reserves your time. To cancel or reschedule, please contact us via email or text at least 48 hours in advance to avoid additional charges. If proper notice is given, the booking retainer may be transferred one time to a new appointment. After that, a new retainer will be required. There is a 15-minute grace period if you're running late — just keep me informed. After 15 minutes, your appointment will need to be rescheduled, and the booking retainer may be forfeited. By booking, you acknowledge and agree to these terms.